GERMAN SPEAKING CUSTOMER SUPPORT - FULLY REMOTE | Please contact us

Our client is looking for a German speaking Customer Service Agent.

Please find below the main duties and requirements:

Responsibilities:

• Establish an efficient, courteous and personalized contact with customers by phone, in German.

• Be autonomous, do not hesitate to improve your own learning to ensure you have enough knowledge and mastery of software to excel in the role.

• Being multitasking and adapting to a very dynamic environment.

• Continuously looking for ways to provide an effective solution for Customer’s needs while improving the team’s and your own performance.

• Respect established processes, service level agreements with clients in terms of quality by achieving and excelling individual and team goals.

• Establish and maintain effective collaboration with client’s partners.

• Be able to maintain a constructive state of mind even in difficult situations.

Requirements:

• Fluency in written and spoken German and English.

• Customer orientation - Know how to identify the client's needs in a precise and direct way so as to respond passionately to customer requests. The fact that Customer satisfaction is paramount.

• Empathy - Know how to put yourself in the client's shoes and reassure them about their expectations.

• Expertise - Genuine interest and passion for IT, the Internet tool, telecom and the field of tourism.

• Teamwork - Passion for teamwork.

• Planning & Organization - Ability to be multitasking to achieve goals personal and team ones

• Communication - Excellent verbal and written communication.

• Resistance and Autonomy - Demonstrate adaptability to the working environment and autonomy.

• Problem solving - Demonstrate an excellent ability to solve problems with an emphasis on customer satisfaction.

• Being results-oriented - Demonstrate ability to meet deadlines and meet and exceed objectives.

• Availability - Flexibility - Work in rotary schedule.

Desired criteria:

• Experience in customer service in telephone or face-to-face, where you have had to build a relationship with customers.

• You are passionate,

• You have excellent oral and written communication skills,

• You want to deliver excellent customer service,

• You pay attention to detail,

• You are creative,

• You can work in a work environment with short delays and high volume.

• Your spearhead can be summed up as a master word: to satisfy the customer by all possible means (You are totally dedicated to a customer satisfaction).

Starting date: 10/12/2020